BURN App Support
BURN is Rebecca Louise's training app for iPhone and iPad. It gives you a fresh workout calendar every month, a monthly challenge, the BURN workout library, past programs, recipes, mindset content and your own private progress tracking.
This page is where to come if something is not working, or if you need anything from us about your account or your data.
Get help
Email us at rebecca@rebecca-louise.com and a real person will answer. We aim to reply within two business days.
To help us fix things faster, please include:
- The email address you use to sign in to BURN
- Your device and iOS version, for example iPhone 15, iOS 18
- What you were doing when it went wrong, and a screenshot if you have one
Common questions
I cannot sign in
Check you are using the same email address you signed up with. If you still cannot get in, email us and we will sort it out.
A workout will not play
Workouts stream, so they need a connection. Try switching between Wi-Fi and mobile data, then close and reopen the app. If it still will not play, tell us which workout and we will check it.
Are my progress photos private?
Yes. Progress photos are yours. They are not shared with other members and they are never posted anywhere.
How do I turn off notifications?
Open the Settings app on your device, find BURN in the list, tap Notifications and turn them off. You can also turn them back on there.
Your account and your data
You can ask us at any time to show you what we hold about you, correct it, or delete it.
To delete your account and all your data, email rebecca@rebecca-louise.com from the address you use to sign in, with the subject line Delete my account. We will confirm and permanently delete your account, your workout history and your progress photos within 30 days. You do not have to give a reason.
What we collect and why is set out in full in the BURN app privacy policy.
Contact
BURN by Rebecca Louise
Email: rebecca@rebecca-louise.com